Clients who have recieved a color or cut within the week have the opportunity to reach out and state their concerns with your hair. We are all human, and while it's definitely not our aim, mistakes do occur. If you are not 100% happy with your hair, even if you don't think it's worth reaching out, we want to make it right! We will do our best to accomodate your schedule to correct any issues you have. Refunds are reserved for un-fixable mistakes.
Clients changing their mind about a style, cut or color will not result in a complimentary adjustment, though we absolutely will do our best to accomodate you.